Job Description

• Manage global Salesforce.com business application across Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.
• Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
• Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
• Experience with SOX compliance.
• Experience writing and maintaining standard helpdesk procedures and documentation.
• Assist users in creating self-service reports.
• Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
• Provide quality assurance testing of business enhancements and reports on as needed basis.
• Configure Salesforce maintenance request.
• Prepare and execute data migrations.
• Document knowledge base articles and system process flows.
• Mentor and lead junior level admins.
• Learn and support other applications as needed (Varicent, DocuSign, NetSuite and Zendesk, to name a few)
• Occasional after-hours support may be required due to high volumes of tickets. This may include after hours during Month, Quarter and Year end.

Additional Information

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
• An environment that fosters innovation, enables creative collaboration, and allows you to grow. 
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 

• Salary: 11,5k - 17k PLN gross per month

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/

Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/

Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with Dynatrace One, its new 3rd generation platform. We are searching for a Senior Salesforce Administrator to support our growing business and advance the value and benefits of information intelligence across our business applications.

Do you have what it takes? Come join our dynamic and growing IT center of excellence!